Above and Beyond
What it means: We surprise and delight our customers by bringing value in ways they don’t expect, creating memorable experiences that reflect our commitment to quality.
Example: At the end of each project, we provide clients with a Brandy style guide free of charge, delivering extra value to their brand journey.
Take Pain
What it means: We make every effort to ensure our customers feel prioritized, often going the extra mile to meet their unique needs and solve their challenges.
Example: When a client faces unexpected issues, we work proactively to address them, even if it requires late-night adjustments to keep their brand running smoothly.
Loyalty and Evangelism
What it means: Bleed the colors, the values, the mission. We recognize and celebrate loyalty from clients, partners, and team members as a foundation of trust and long-term success. Beyond loyalty, we embrace evangelism, encouraging team members to proudly represent and promote our brand on social platforms and in industry communities. This advocacy strengthens our reputation and helps build lasting relationships.
Example: We celebrate work anniversaries and recognize contributions that reflect commitment to our mission. Additionally, we encourage team members to share company milestones, projects, and success stories on social media, proudly representing Seahawk in the broader WordPress community.
Well Organized
What it means: Attention to detail and meticulous organization are our standards, ensuring our processes remain seamless, efficient, and scalable.
Example: Each project is cataloged in our system with clear documentation, so every team member has access to organized resources and can uphold our standards.
Ahead of the Competition
What it means: By focusing on innovation and anticipating trends, we position ourselves as leaders, offering fresh, future-focused solutions.
Example: We regularly monitor WordPress and design trends to provide clients and readers with cutting-edge solutions, keeping them at the forefront of their industries.
Proactive and Accountable
What it means: Taking initiative and owning our actions is core to our success; we hold ourselves responsible for the results we deliver.
Example: If a project deadline is at risk, we notify the client early and implement an action plan to bring it back on track.
Responsiveness in Action
What it means: We are dedicated to providing prompt and thoughtful communication to clients, partners, and teammates. Responsiveness means addressing needs with urgency and care, ensuring everyone feels supported and prioritized. This commitment strengthens trust and fosters a culture of accountability and respect.
Example: When a client or teammate raises a concern, we respond promptly and proactively, ensuring their needs are addressed and maintaining a strong foundation of trust and reliability.
Grow Through Partnerships
What it means: We believe in the power of collaboration, working alongside industry leaders to strengthen our services and broaden our impact.
Example: Our partnership with DreamHost allows us to white-label our services, reaching more clients and enhancing our capabilities with cutting-edge WordPress solutions.
Critical Thinking
What it means: We approach challenges with a solutions-first mindset, believing that obstacles can be overcome with creative and thoughtful problem-solving.
Example: When a complex code issue arises, we brainstorm with developers to create a workaround that preserves functionality without compromising quality.
Passion for WordPress, Reverence for Small Business
What it means: We believe in WordPress’s open-source potential and deeply respect entrepreneurs building their dreams on this platform.
Example: We support clients in the small business and agency space with WordPress resources, ensuring they have access to powerful, adaptable tools.
Happy, Compulsive Workaholics
What it means: We find joy in our work, balancing intense productivity with genuine satisfaction.
Example: Our team members often volunteer to tackle new challenges, not because they have to, but because they genuinely enjoy pushing our company forward.
Brand Integrity and Recognition
What it means: We take pride in delivering consistent, high-quality results that build trust and solidify our brand as a reliable WordPress partner.
Example: Every Seahawk project meets our high standards, reinforcing our reputation and ensuring clients can trust our work on every project.
Remote Work Flexibility
What it means: Our team is empowered to work remotely, with systems and processes that support seamless collaboration from anywhere.
Example: Frequent video check-ins and a shared virtual workspace ensure our team stays connected and productive, no matter where they are.
Work Life Imbalance
What it means: We’re committed to our work and embrace a balance that may not always fit traditional standards, driven by the passion we have for what we do. For us, work and life are intertwined in ways that allow us to enjoy both.
Example: Our team members often explore new ideas after hours, attend WordPress community events on weekends, or dive into side projects—reflecting a culture where work is fulfilling and balanced with personal interests.
Culture Driver
What it means: Every team member serves as the eyes and ears of our culture, actively upholding our values and fostering an environment where those values are consistently practiced. We hold each other accountable, ensuring that our culture remains strong, even when leadership isn’t present. Leaders take a proactive role in driving and reinforcing our core values, helping to maintain a team that aligns with our mission and purpose.
Example: When onboarding new team members, we involve existing team members in the process to ensure each new addition aligns with our values and work style, helping us sustain a culture of integrity, accountability, and respect.
