Job Profile
Customer Success Manager
Seahawk is one of the best WordPress and Website development companies based in the US and has
clients all over the globe. We are a rapidly growing company and looking for young, passionate
candidates to join our Customer Success team and contribute towards the growth of our company.
This position is for the individual with right set of technical skills with creativity. A Customer Success
Manager will be responsible for managing the projects from conception to delivery. They work very
closely with our clients and the leaders of the company.
We are seeking for a CSM who possesses relevant experience of WordPress, DNS, Web development
process and is a good team player who can work under pressure to meet deadlines. The candidate
must be enthusiastic enough to be able to work with flexibility. Additionally, the candidate should have
the ability to learn new technologies and communicate those concepts to customers with varying
degrees of technical expertise.
The Role:
- Interacting with clients to understand the key requirements of business.
- Website building with a creative approach and activating social networking platforms for the clients.
- Assisting in selecting a right technology framework & discussing proposals with clients.
- A solid understanding of web development.
- Testing the website and identifying technical problems.
- Act as a communication liaison between Technical Support, Customer Success and Customers.
Qualifications:
- Bachelor’s degree is a must.
- 3+ years of experience as Customer Success Manager.
- Must have knowledge of WordPress.
- Understanding of domains and how DNS for domains work.
- Basic understanding of how FTP and SQL connections work.
- Familiarity with Elementor, Figma, HTML.
- Excellent communication skills.
- Analytical skills are a must.
Why choose Seahawk?
Seahawk was started with a motive to provide consistent growth and build the best Work culture for our
employees. We provide incredible growth opportunities with other benefits like:
- Remote working
- Bonus
- Seahawk’s welcome swag
- Employee stock option plan
- Attractive Remuneration
- Performance linked appraisal system
